Wentworth Mansion Ranks for Best Hotel Service in the World

Wentworth Mansion Best Service in the United States 

WENTWORTH MANSION® HONORED WITH TOP AWARD BY TRAVEL & LEISURE

#1 IN THE US AND #2 IN THE WORLD

2013 WORLD’S BEST SERVICE AWARD

 

Charleston, SC—May 15, 2013 — Travel & Leisure Magazine World’s Best Awards survey ranked locally owned Wentworth Mansion® with top spot in the US for best service and #2 in the world trailing The Peninsula in Hong Kong by just one-tenth of a point! Rankings are based on reader votes collected in the Travel + Leisure World’s Best Awards survey. Travel & Leisure shares the full 2013 rankings.

Travel & Leisure surveyed the general managers at the top 16 hotels in each region on what makes winning service and here is some of what they had to say….

44% Admit to using Google and Facebook to research guests before check-in

31% Ensure each guest is personally greeted by a manager upon arrival

38% Described the service style as “genuine”

13% described the service style as “efficient”

56% Offer room service 24 hours a day

“Winning this award is an incredible honor and validation for the hard work our staff does and their goals to ensure each guest leaves the Wentworth Mansion with memories of a lifetime” said Noreen Marchant, General Manager of the Wentworth Mansion®.

For more information, visit the Wentworth Mansion or call (888) 466-1886.

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Media Contact: Linn Lesesne

Charming Inns

(843)722-8680 ext. 701

linn@charminginns.com | www.charminginns.com

  • Cheryl

    We just checked out after a wonderful seven night stay. The staff offered superior service in the warmest and friendliest way. We are both very well traveled and completely understand the recent recognition given by Travel and Leisure magazine. We looked forward to that beautiful morning greeting from Miss Betty, Nolan, Jennifer and the entire breakfast team at Circa 1886. Ally, Steph, Kenneth and the Innkeeper Noreen could not have anticipated and responded to our needs in a more welcoming fashion . We exchanged our wedding vows overlooking Charleston’s beauty in the cupola at the Mansion. The memories made at the Wentworth Mansion are sure to last a lifetime. We plan to come back every year.
    Bob and Cheryl Twillmann

    Reply

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